SOFBAC

SOFBAC Backup Mail – Questions & knowledge

Local email archives may disappear when a workstation fails or is replaced. A company identifies critical mail sources, defines backup coverage and tests restoring a message.

SOFBAC

Is Backup Mail the email assistant?

No. Mail protects correspondence records. Email Assistant helps manage daily messages.

Do I need to purchase other SOFBAC modules?

No. SOFBAC modules are selected individually. Add other services only when your workflows call for them.

Does EU hosting alone guarantee GDPR compliance?

No. Hosting location matters, but contracts, permissions, legal basis and processors must also be evaluated.

How do I get started?

Review the service scope and requirements, then check the current availability and setup in CORE.

A real-world example

A solicitor prepares a document within a specific case folder. Authorised colleagues add revisions, and the approved version is kept separate from drafts. Workspace supports file organisation and access control, Pass helps manage credentials and Backup Mail may protect relevant email archives. These tools address selected document processes without claiming to replace specialist legal case-management software.

Industry example: Insurance brokers and claims firms

Insurance brokers need the right policy, correspondence and evidence at the right moment. Scattered photos and documents make each case harder to handle.

When a claim arrives, a broker locates the relevant files in Workspace, organises inspection photos in Bild and may use Remote Connect to access an authorised office computer. Pass helps manage credentials. SOFBAC does not claim to automate claims decisions or integrate with every insurer.

SOFBAC aims to supplement existing broker tools for file handling, photo records and remote access, not replace every insurance platform.

What it covers

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